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[Remote] Vice President, Provider Membership Innovation
Note: The job is a remote job and is open to candidates in USA. The College of Healthcare Information Management Executives (CHIME) is a professional organization for healthcare IT leaders, and they are seeking a Vice President, Provider Membership Innovation. This role is responsible for designing and leading local engagement strategies for provider members, enhancing member value, and driving recruitment and retention initiatives.
Responsibilities
- Design and own CHIME’s local provider engagement strategy, including market selection, chapter governance, volunteer leadership models, and programming portfolios
- Develop and launch a scalable chapter and field engagement operating model, including governance standards, bylaws templates, programming cadence, success metrics, and compliance guardrails
- Ensure alignment between local engagement efforts and CHIME’s evolving individual and organizational membership strategies
- Partner with the VP of Membership to integrate local engagement into enterprise recruitment, retention, and renewal strategies
- Lead the execution of local provider membership initiatives to achieve annual recruitment, retention, engagement, and satisfaction goals
- Establish policies, processes, and operating rhythms that ensure efficient, high‑quality delivery of local programs
- Develop and manage program budgets, funding models, and financial controls for local engagement initiatives
- Oversee operational systems, workflows, and recordkeeping related to local provider engagement programs
- Orchestrate alignment across membership, education, marketing, and policy to ensure coordinated messaging, programming, and mobilization at the local level
- Lead change management for new chapter and field engagement models to ensure adoption, value realization, and internal clarity
- Oversee development of tools, collateral, and enablement resources that support staff, volunteers, and customer‑facing teams in driving local engagement
- Implement a continuous Voice of Customer (VOC) and outcomes‑tracking framework tied to CHIME programs and education portfolio
- Drive disciplined forecasting, reporting, and performance management, including regular rollups, business reviews, cohort analysis, and KPI tracking
- Ensure data integrity and hygiene across the Association Management System (AMS) and Customer Relationship Management (CRM) platforms
- Aggregate and analyze data from benefit utilization, local engagement, and chapter activity to quantify member outcomes and return on investment
- Build a library of outcome narratives, benchmarks, and impact stories to support marketing, advocacy, sponsorship, and member renewals
- Lead, coach, and mentor high‑performing staff and volunteer leaders; foster accountability, clarity, and professional growth
- Oversee business planning activities in partnership with staff, volunteer leaders, and cross‑functional peers
- Manage multiple complex initiatives simultaneously while maintaining strategic focus and execution discipline
Skills
- Bachelor's degree required
- 10 + years of demonstrated leadership experience in association management, membership strategy, customer engagement, or related fields
- Strong financial and operational acumen, including budgeting and performance measurement
- Proven change management and cross‑functional leadership capabilities
- Analytical mindset with the ability to translate data into strategy, decisions, and compelling narratives
- Collaborative, results‑oriented leader who thrives in a dynamic, growth‑focused environment
- Excellent project management, communication, and problem‑solving skills
- Passion for advancing CHIME's mission and serving digital health leaders
- Master's degree Preferred
- Certified Association Executive (CAE) preferred
Company Overview
