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Director, Business Operations – Digital Health

February 2, 2026

Job Description:

Lead the daily business operations function for the Digital Health department, ensuring alignment with organizational priorities and strategy is achieved.
Oversee the execution and ongoing optimization of digital health programs, partnering with IT, Operations, and other key stakeholders to ensure the efficiency, scalability, and sustainability of Digital Health programs through business operation functions including registration, scheduling, revenue cycle management, project management, and quality assurance.
Partner with the data team to develop and maintain metrics, dashboards, and reporting tools to track performance, identify gaps, and drive data-informed recommendations to Digital Health leadership team.
Champion continuous improvement by evaluating workflows, identifying inefficiencies, and implementing operational best practices alongside the Digital Health Program leaders.
Oversee contract management for Digital health operations including contract execution, accounts receivable/payable, and alignment of contract with departmental and system goals.
Partner with Finance and Revenue Cycle to ensure billing requirements are well defined, implemented, and tracked within the department for all Digital Health services.
Support clinician onboarding processes with Medical Staff and Provider Credentialing to ensure appropriate setup and alignment with departmental needs.
Coordinate with Legal, Compliance, and Digital Health Program Leadership to verify all current and future Digital Health initiatives comply with relevant billing, regulatory, and legal standards.
Collaborate with Legal, Compliance, and Revenue Cycle teams to proactively identify and mitigate current and future risks regarding Digital Health service offerings.
Maintain up-to-date knowledge of digital health regulations and payer requirements, and propose changes into operational processes based on guidelines from Legal, Compliance, Public Affairs and other key stakeholders.
Manage, coach, and develop a high-performing team responsible for supporting digital health operations and program execution.
Set clear goals, provide performance feedback, and support career development opportunities for team members.
Cultivate a culture of accountability, collaboration, and innovation within the Digital Health operations team.
Allocate responsibilities and resources effectively to meet project timelines and organizational goals.
Serve as a key liaison across departments including IT, Data, Finance, Revenue Cycle, Operations, Legal, and Compliance.
Foster strong cross-functional relationships to enable seamless coordination and timely delivery of initiatives.
Engage approved external vendors, partners, or consultants as needed to support project implementation and success.
Represent Digital Health operations in executive and steering committee meetings, providing updates and insights to senior leadership as needed based on business operational functions.
Provide regular updates to Digital Health leadership and other key stakeholders throughout the implementation and optimization lifecycle.

Requirements:

Bachelor degree is required.
Minimum 4 years of progressive leadership experience in healthcare operations is required.
Minimum 4 years of direct focus on digital health or health IT programs is required.
Exceptional leadership and interpersonal skills, with knowledge of healthcare billing, regulatory requirements, and compliance standards.
Strong verbal and written communication and presentation abilities.
Proven capacity to work independently while motivating and developing both staff and leaders.
Proven ability to manage cross-functional teams and collaborate effectively with diverse stakeholders to drive on-time and on-strategy execution.
Exceptional project management skills with experience overseeing complex, multi-departmental initiatives.
Ability to analyze data to drive decision-making and operational improvements.

Benefits: