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Customer Supply Chain Collaboration Planner

February 2, 2026

About the position

As part of the North American Supply Chain organization, the Customer Supply Chain Process Planner is the analytical and managerial resource that has responsibility and accountability to create, analyze and manage customer supply chain metrics. The scope would include all aspects of data gathering and reporting capabilities to influence improvement in supply chain efficiencies for the following focus areas: replenishment and promotional forecast data to support customer demand and production planning, customer inventory, cost targets, customer service objectives, order pattern data collection and analysis, fines and fees data with root cause and corrective action, and transportation and distribution efficiencies data. This resource is responsible for providing value-added insights on improvements in efficiency and reduction of supply chain cost. This resource also influences the management of a Supply Chain Analyst II who is dedicated to similar objectives.

Responsibilities

Develop excellent reporting capabilities to enable collaboration and recommendations with internal departments including Customer Supply Chain, Customer Service, Demand Planning, Sales, Sales Planning, Supply Planning, Distribution and Transportation to ensure McCormick meets internal and external customer objectives including process improvements, cost reductions, service issue resolution, and efficiency metrics.
Serve as a McCormick expert in customer data and systems, provide recommendations on McCormick & Co., Inc. system settings and customer settings, utilizing expertise, ensuring all McCormick & Co., Inc. constraints, service settings, lead time, profiles, and all components of the supply chain are accurate and optimal. Provide recommendations to Customer Supply Chain Manager and Sales where applicable to influence change and updates within customer replenishment systems
Manage a portion of the Supply Chain Analyst’s time and priorities dedicated to the development of tools to support the analysis and presentation of data on the customers’ supply chains. Manage the Analyst’s technical competency development, establishing and achieving performance-based expectations against business goals, and making McCormick a great place to work.
Collaborate with assigned customers and CSC Managers to define expectations, align processes, develop goal transparency and alignment, and gain product and supply chain insights to ensure effective business plans are established to support customer intimacy.
Effectively communicate internally and externally to support issue resolution and drive awareness against business performance metrics.
Other responsibilities as identified.

Requirements

Bachelor’s Degree in Supply Chain, Data Analytics, Finance, Business or related field
Experience with (SAP/APO/ Power BI, Tableau) & Advanced Planning Systems or comparable ERP system
Advanced user of MS Excel
Proficiency in Power BI, Power Point, Word, Tableau
Excellent analytical skills - ability to manage & manipulate large amounts of data & convert to clear business information
Demonstrated ability to analyze, trouble-shoot, problem solve and resolve complex issues
Ability to manage medium/large projects and/or process improvement initiatives with cross functional teams using advanced influencing & leadership skills
Outstanding communication, organization, and coaching skills
Demonstrated ability to comfortably present to all levels of leadership in and out of the Supply Chain.
Leadership - supervisory responsibility, with support
Self-management of own workload
Handles multiple medium/large projects under direction of manager or team member and can identify process improvement opportunities. Decision Making - Exercises discretion regarding data points and method of evaluation.