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[Remote] Customer Advocacy & Storytelling Lead
Note: The job is a remote job and is open to candidates in USA. Toast creates technology to help restaurants and local businesses succeed in a digital world. They are seeking a creative and strategic leader to drive customer advocacy and storytelling, partnering closely with various teams to elevate customer voices and strengthen brand credibility through compelling customer stories.
Responsibilities
- Lead the strategy and ongoing evolution of Toast’s customer advocacy efforts
- Identify, cultivate, and manage relationships with customer advocates across the business through recognition and engagement initiatives
- Own and execute a cohesive customer proof strategy in partnership with key internal stakeholders
- Ensure customer proof is easily accessible and effectively leveraged across go-to-market teams
- Own the customer storytelling approach for internal and external events, including identifying customers, shaping narratives, and supporting customer participation
- Partner with Sales to support customer storytelling and proof needs for priority opportunities
- Ensure relevant customer examples and proof points are available to support high-impact, revenue-driving conversations
Skills
- 6+ years in customer marketing, brand comms, or content-focused roles within B2B or tech
- A strong storyteller with excellent written and content development skills
- Comfortable partnering with Sales and cross-functional teams to support go-to-market priorities
- Able to manage multiple initiatives and navigate cross-functional work in a fast pace environment
- Passionate about elevating customer voices and driving impact through storytelling
- Well-organized, with a thoughtful, structured approach to customer advocacy and storytelling
Benefits
- Competitive compensation and benefits programs
- Cash compensation (overtime, bonus/commissions, if eligible)
- Benefits
- Equity (if eligible)
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