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[Remote] Customer Account Manager, Sam's Club/Walmart
Note: The job is a remote job and is open to candidates in USA. Dreyer's Grand Ice Cream is a leading ice cream manufacturer excited about accelerating growth as part of Froneri. The Customer Account Manager will support category growth at Walmart and Sam's Club by assisting in sales processes, building customer relationships, and driving strategic initiatives to achieve sales targets.
Responsibilities
- Achieve performance objectives by leveraging category strategy to win at Walmart and Sam’s Club
- Work with CCMD on development of customer-specific category plans anchored in the category growth drivers (category 1st mindset)
- Assist in presenting and launching New Item Plan
- Analyze performance of customer promotion plans
- Perform bottom-up build of Integrated Customer and Category Plan using appropriate Planning System to create Customer Plans
- Clearly execute all DGIC priorities and deliver the growth and goals for Walmart and Sam’s Club
- Achieve annual sales and trade targets through effective selling and negotiation
- Utilize Thoughtspot and Exceedra to develop winning plans to meet or exceed standard margin and sales revenue budget
- Develop strong reporting capabilities in Thoughtspot and Exceedra
- Continuous improvement on forecasting to update, as required, to hit forecast as described within the annual performance evaluation goals
- Frequent team interaction to develop and implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues
- Identify gaps between customer plan and customer feedback and propose resolutions to gaps
- Ensure achievement of agreed Customer(s) targets/KPIs (Category growth, Sales, Customer service and in-stock levels, etc.) and understand Walmart and Sam’s Club account portfolios transportation and logistics network and be able to facilitate conversations related to transportation and logistics internally and externally
- Assist in presenting Customer Category Plan and supporting Implementation Calendar to customer via joint business planning (JBP)
- Monitor and review customer category plan
- Drive execution of customer category plan
- Communicate in store issues raised by the customer/buyer to both your Team Leader/Director and also the CCM team
- Support deduction management by working with the AR Team ensuring proper documentation is received and drive payback or removal of unapproved deductions
- Support customer invoice payment by working with AR Team when needed to ensure assigned customers are paying invoice on time (per terms) and in full
- Assist with invoice accuracy, ensuring all terms and pricing are correctly listed on all invoices
- Continual interaction and work with the standardized reports, business insights, and category growth driving opportunities
- Collaborate with team members to share best practices and drive Customer related initiatives, as well as, other functional groups like customer facing supply chain, finance manager, and category sales development
- Become a quality agent by continuously checking our products in various stores and location
- Provide feedback and challenge as necessary to help the organization understand the retail experience
- Communicate as needed with the retailer to collaborate and execute promotions
- Create new item presentations with data specific information to hold and gain shelf space
- Create and consistently modify sales forecasts in each category
- Understand customer contracts and work within guidelines to ensure policy compliance
- Manage trade spend to maximize profitability with maintaining good customer relations
- Collaborate with outside vendors to create promotional synergies
- Analyze promotion effectiveness through IRI and other data reports
- Maintain all necessary reporting, promotion calendars, and forecast volume as required
- Execute all Dreyer’s Grand Ice Cream (DGIC) priorities
- Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues
- Identify gaps between customer plan and customer feedback and propose resolutions to gaps
- Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (KPIs), Category growth, Sales, Customer service and in-stock levels, etc
Skills
- Previous account management experience with demonstrated ability to take initiative and be proactive in identifying customer issues, recommending solutions, and executing effectively to ensure resolution
- Proven track record in building effective relationships with customers and internal associates
- Strong negotiating skills to create win win outcomes for the company and customer
- Demonstrated diligence and ability to follow through on all commitments (internal and external stakeholders)
- Strong oral, written and interpersonal communication skills
- Demonstrated ability to achieve performance goals with minimum direction and supervision
- Demonstrated solid forecasting skills and the ability to research data from all internal reporting sights i.e. (IRI, PowerBI, Numertor, Kwikee, Run Report, Trade Rate Report)
- College or Undergraduate degree required
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