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Senior Associate, Merchant Strategy & Operations
Description:
- Own the strategy and execution for merchant support once merchants are live on DoorDash.
- Build a tech-first, scalable, and seamless support experience that improves merchant satisfaction, retention, and loyalty.
- Develop solutions that help merchants resolve issues quickly and with minimal operational friction.
- Use data-driven decision-making and business judgment to drive go-to-market planning and execution for new initiatives.
- Experiment, analyze, and implement improvements to the merchant experience.
- Partner cross-functionally with product, operations, marketing, sales, finance, and analytics teams to launch key initiatives.
- Identify opportunities to improve merchant success and add value in a complex environment.
- Work with data and modeling tools such as SQL and Excel to inform decisions.
Requirements:
- Bachelor’s degree or higher.
- 2-3 years of experience in consulting, strategy, operations, banking, technology, or related fields.
- Experience in a high-growth or early-stage startup is a plus.
- Experience leading a team is a plus.
- Proven track record of working on highly cross-functional initiatives and managing ambitious goals.
- Ability to succeed in complex environments.
- Strong ownership mindset and bias toward action.
- Strong analytical skills with comfort pulling data in SQL or modeling in Excel.
- Clear, concise written and verbal communication skills to influence stakeholders across functions.
- Comfort leveraging AI tools to improve productivity, decision-making, and problem-solving.
Benefits:
- Base salary range of $87,000-$128,000 USD.
- Opportunities for equity grants.
- 401(k) plan with employer matching.
- 16 weeks of paid parental leave.
- Medical, dental, and vision benefits.
- 11 paid holidays.
- Disability and basic life insurance.
- Flexible paid time off/vacation plus 80 hours of paid sick time per year for salaried roles.
- Wellness benefits and commuter benefits match.
- Family-forming assistance and a mental health program.
