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Customer Advisor \$20/hr. San Antonio TX
About the position
As a Customer Care Representative, you’ll answer calls from Best Buy Health customers and their caregivers. Topics include billing, service plans, account changes, basic technology troubleshooting, and health and safety services (e.g., 24/7 urgent response). You’ll need to manage multiple applications, update electronic records and provide accurate documentation. To succeed in this role, you must use active listening to understand and resolve customers’ needs. This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in San Antonio TX. You may be asked to come into the office up to 3 days per week.
Responsibilities
- Respond to high volume of inbound calls from new and existing subscribers
- Actively listen, provide supportive responses and address customers’ needs
- Recommend products and services that align with customers’ needs
- Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI and HIPAA)
Requirements
- 1 year of customer service or call center experience
Nice-to-haves
- Experience working in a fast-paced call center environment
- Experience working in a technology-focused industry
- Experience working with senior-aged customers
Benefits
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
- Different types of leaves of absence (LOA) and potential pay sources
- Intermittent or reduced-schedule leave
- Paid time off (vacation or PTO)
- Eligible for various forms of incentive pay
