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Delivery Lead, HR Operations
Key roles and responsibilities include:
Manage Operations- Develop, lead and manage a high performing team in delivering business results and the expected service levels.
- Lead the team in identifying, assessing and resolving human resources operations related problems/issues and provide resolutions. Manage Customer- Engage with the client executive stakeholders periodically to update operational status, to resolve operations related issues and to propose and implement improvement initiatives. Manage People- Leading the 90+ employees, the role includes building a highly performing and engaged workforce within the function. Manage Financial and Budget- Manage and own the departmental financial budget and manage the operations within the committed budget. Drive Improvement & Transformation- Drive standardized, optimized, and best in class HR services operations with the focus on risk & compliance, continuous improvement and operations excellence. Manage Transition and Change- Lead the team in assessing any change request or new transition of scope, to plan and manage transition of work from client to the shared services center from time to time.
- Strong HR operational experience with good experiences on driving continuous improvement.
- Experience driving a start-up in SSC environment is a plus.
- Capable of driving a team culture of continuous improvement, process optimization, and intellectual curiosity.
- Demonstrated ability to influence and manage senior client relationships.
- Ability to articulate, influence and build creditability across multiple stakeholder groups.
- Resilience and demonstrated change in volatility and ability to navigate him/her and team through uncertainty, complexity and ambiguity.
- Demonstrated ability to understand and use technology to improve process and control.
- English and Mandarin proficiency.
