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Travel Operations Specialist
Location
BarcelonaAddress
BarcelonaEmployment Type
Full timeLocation Type
HybridDepartment
Customer CareAbout Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem .
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Visit to learn more.
Revenue Protection & Collection Senior Specialist
About Us
Perk is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating the shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work with real impact.
Trusted by more than 10,000 companies worldwide, our team is made up of more than 1,800 people across multiple offices. At Perk, we’re driven by our values — being an owner, delivering a 7-star experience, and working as one team.
The Role
We’re looking for a Revenue Protection & Collection Senior Specialist to support our Customer Care teams in managing complex refund scenarios and maintaining high standards of operational accuracy across payments and ticketing processes.
This role sits at the intersection of refund operations and revenue protection, with a focus on preventing operational errors that can lead to financial losses while ensuring refund and ticketing workflows are handled correctly.
You will act as a subject matter expert for refunds, ticketing processes, ADM disputes in both ARC & BSP working closely with the CC Operations teams to resolve complex cases, provide guidance, and help strengthen operational practices across the organisation.
What You’ll Do
- Support Operations with complex refund, payments & BSP
- Review and manage cases that present financial risk or potential losses ensuring cases are assessed and handled appropriately
- Oversee revenue recovery initiatives, including waiver code recoveries and ADM dispute processes
- Share insights and guidance to help teams improve accuracy and prevent recurring operational issues
- 3+ years expertise in GDS ticketing processes, including manual exchanges & refunds (Amadeus, Sabre, Galileo)
- Strong analytical capability with the ability to assess financial impact and identify risks
- Confidence making risk-based decisions in complex operational scenarios
- Experience managing complex refund and ticketing cases in a fast-paced operational environment
- Strong ownership when reviewing loss scenarios and revenue recovery opportunities
- Proactive, detail-oriented, and solutions-driven mindset
This role operates on an afternoon shift 14:00–22:30 CEST.
What we offer
- Receive competitive compensation and equity ownership in Perk.
- Rest and recharge with our generous allocation of vacation days plus public holidays.
- Take control of your physical health with your choice of private healthcare or a gym allowance.
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
- Join our unforgettable Perk events, including our spectacular annual summer party.
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x c
