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Technical CSM (AI)
<p>Are you a tech-savvy individual with a passion for customer success? Do you thrive in a fast-paced, dynamic environment and love working with cutting-edge technology? At Atlassian, we are seeking a Technical CSM (AI) to join our team and support our customers in maximizing the value of our AI-powered products. As a Technical CSM, you will play a crucial role in driving customer satisfaction, retention, and growth by providing technical expertise and strategic guidance. If you have a strong technical background, excellent communication skills, and a customer-centric mindset, we want to hear from you! Provide technical expertise: As a Technical CSM, you will be responsible for understanding the technical aspects of our AI-powered products and being able to effectively communicate and explain them to customers. This includes troubleshooting technical issues, providing guidance on product usage, and offering solutions to technical challenges. Ensure customer success: Your main responsibility will be to ensure that our customers are successful in using our AI-powered products. This will involve proactively identifying potential issues, offering solutions, and providing ongoing support and guidance to help customers make the most out of our products. Drive customer satisfaction: As a Technical CSM, you will be the main point of contact for our customers and will be responsible for building and maintaining strong relationships with them. Your goal will be to ensure that our customers are satisfied with our products and services by addressing their technical needs and providing excellent support. Support customer retention and growth: Another key responsibility of this role is to support customer retention and growth. This will involve understanding our customers' business needs and goals, identifying opportunities for upselling or cross-selling, and working closely with the sales team to drive product adoption and renewals. Communicate effectively: Excellent communication skills are crucial for this role. You will be responsible for communicating technical information to customers in a clear and understandable manner, as well as effectively collaborating with cross-functional teams within the company. Stay up-to-date with technology: Atlassian is a company known for its cutting-edge technology, and as a Technical CSM, you will be expected to stay updated with the latest trends and advancements in the field. This will help you provide the best possible support and guidance to our customers. Contribute to product improvement: Your insights and feedback from working closely with customers will be valuable in identifying areas for product improvement. You will be responsible for gathering and relaying this information to the product and engineering teams to help enhance our AI-powered products. Maintain records and documentation: A Technical CSM</p><p>Atlassian is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>
