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[Remote] SAP Client Tech Support Consultant - Remote
Note: The job is a remote job and is open to candidates in USA. ADP is a comprehensive global provider of cloud-based human capital management solutions. The SAP Client Tech Support Consultant will deliver configuration and consulting services to ADP GlobalView SAP clients, ensuring they receive world-class service and support.
Responsibilities
- Analyze support issues logged in accordance with clients’ SLA
- Prepare functional specifications and change control requests, including design and configuration details
- Provide consulting services to client base
- Perform Configuration and resolve client issues based on the ticketing system/CRM
- Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise
- Knowledge of FICA limits, Tax Reporter, SAP Note / BSI TUB updates and Year End activities
- Ensure client and support center documentation are maintained
- Deliver effective client communications and ticket management/resolution via CRM
- Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering
- Communicate effectively with ADP ancillary services
- Liaise with Service Delivery Coordinators / Account Management
- Attend client facing meetings as required
- Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach
- Provide mentoring support and guidance to other consultants on areas of expertise
- Performs other related duties as assigned
- Up to 10% client travel required
Skills
- Bachelor's Degree or its equivalent in education and experience
- Must have 5+ years of proven hands-on SAP Payroll configuration / consulting experience in the US and/or Canada
- SAP certification or equivalent SAP work experience
- Strong SAP Payroll/HR application experience with knowledge of: Enterprise/Personnel Structure, SAP Payroll Configuration - Rules and schemas, Wage Types, Overpayment Functionality, Postings to finance
- Excellent understanding of US Payroll Processing Methodology
- SAP HCM Integration with other products and Interfaces will be an added advantage
- Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand
- Identify causes, relationships, implications and solutions
- Demonstrate knowledge and application of key methodologies employed by Application Support Team
- Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation
- Excellent verbal and written communication skills
- Client Focused
- Ability to Mentor and Guide other associates in area of expertise
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Matched Retirement Savings
- Wellness Program
- Short-and Long-Term Disability
- Charitable Contribution Match
- Holidays
- Personal Days & Vacation
- Paid Volunteer Time Off
- And more
Company Overview
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