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[Remote] Benefit Strategy & Delivery Sr Capability Manager - Remote
Note: The job is a remote job and is open to candidates in USA. UnitedHealthcare is simplifying the health care experience and creating healthier communities. As a Senior Capability Manager for Benefits, you will oversee the development and optimization of organizational capabilities across various departments while executing strategic initiatives to achieve the organization's goals.
Responsibilities
- Develop and document capabilities in Aha
- Define project scope and objectives
- Lead the implementation of programs and initiatives to develop and enhance key benefit capabilities within the organization
- Actively participate in a broader team of business and operational leaders, architects, and engineers to reimagine the end-to-end benefit ecosystem
- Identify and evaluate non-traditional and innovative approaches to benefit capability delivery
- Support the prioritization of a backlog and roadmap of high-impact work, clearly articulating the business impacts of each initiative
- Provide leadership to multiple layers of management, subject matter experts, business partners, and senior-level experts to achieve results
- Proactively partner with stakeholders to understand their benefit capability needs and plan new builds or enhancements accordingly
- Regularly gather and analyze feedback from end-users, stakeholders, and operational partners to identify improvement opportunities
- Provide subject matter expertise on benefit capability definition and delivery
- Think boldly and disruptively, challenging others to adopt a forward-looking perspective that drives transformation
- Operate independently, handling less structured and more complex issues
- Serve as a resource to others within the organization
Skills
- 3+ years of experience working with healthcare benefits in areas such as operations, delivery, strategy, planning, or technology
- MBA in Healthcare Administration
- 2+ years of experience using agile development methodologies such as SAFe, LeSS, PI Planning, story-mapping, persona development, and design sprints
- Experience managing people, either directly or in a matrixed environment
- Comfortable with technology-related terminology, architectures, development approaches, and strategies, enabling effective communication with engineering and architecture leaders (no development experience required)
- Demonstrated ability to work collaboratively in a matrixed environment and influence others
- Comfortable interacting with internal and external customers and users at all levels
- Skilled in telling compelling stories, preparing presentations, and presenting to groups of up to twenty people, both in person and virtually
- Intermediate proficiency with Visio, MS Excel, and MS PowerPoint
- Ability to visualize desired outcomes and effectively communicate the necessary steps to achieve goals
- Have previously worked or is currently working as a contractor placed at UHG or one of its subsidiaries or affiliates
- Agile Certification: Certification as an Agile Product Owner or Agile Leader
- 5+ years of experience in business analysis, including gathering requirements for enhancements, interfaces, and data mapping. Proficient in using requirements gathering tools and processes and capturing business/interface workflows
- 5+ years of experience in producing and executing Business User Acceptance Test scripts derived from process gap analysis, business data mapping definitions, and business requirement definitions
- 3+ years of experience in the health insurance industry
- 2+ years of experience working with advanced benefit capabilities and techniques in any business setting
- Proficiency in using Aha! road-mapping software, Rally, or other Agile tools
- Formal training in product management
- Familiarity with one or more UHG claims platforms or commercially available claims platforms
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Company Overview
