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Onsite POS Installer, Sr Associate
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com. The Onsite POS Installer, Associate is responsible for the full integration of Point-of-Sale (POS) systems and peripherals at merchant locations. This role requires technical expertise, coordination with merchants, and training clients on the POS ecosystem. Installers will also participate in enterprise-level projects and assist with feedback on software/hardware beta testing. This role is in the Pensacola FL area. Responsibilities: ● Perform complete POS system and peripheral installations, including hardware, software, network setup, and configuration. ● Conduct site surveys and troubleshoot network or cabling issues. ● Test hardware, software, and credit card processing with minimal remote support. ● Provide merchant training on POS systems and ensure satisfaction during and after installation. ● Document installations and provide photos of work performed. ● Participate in enterprise account installations under the guidance of Tier 2/3 installers or managers. ● Travel locally (within 200 miles) and occasionally nationally for installations as needed. ● Maintain inventory of equipment and manage requisitions. ● Participate in recurring training on the Shift4 product suite. ● Track and submit monthly expense reports. ● Adhere to safe driving practices and maintain reliable transportation. ● Work flexible hours, including on-call, early mornings, late nights, and weekends as required. Qualifications: ● High school diploma or equivalent; Bachelor’s degree in a technical field preferred. ● At least 1 year of experience installing or supporting POS products. ● Technician background in network/computer troubleshooting or installation. ● Experience with hand tools and lifting up to 50 pounds. ● Proficiency in Microsoft Office Suite and Google Docs. ● Good driving record and willingness to travel on short notice. ● Friendly, professional, and enthusiastic demeanor. ● Ability to follow directions, retain new information quickly, and exercise good judgment. ● Preferred: technical certifications (CompTIA A+, Net+, MCP), 2+ years of customer service/technical support, experience in banking/credit card processing, fielding escalations, bilingual (English/Spanish). We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. WELCOME TO THE FUTURE OF COMMERCE Shift4 powers the commerce behind your most memorable experiences — transforming how people shop, dine, stay, and play while driving growth for the businesses that make it all possible. A Global Leader in Financial Technology 75+ Countries $300+ Billion Processed Annually 300,000+ Customers 1,200+ Technology Integrations 5+ Billion Annual Transactions 100+ Payment Methods Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation. Meet the Executive Team Shift4Cares We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions. Join Our Team Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team. Click on the link above to learn more about our company culture and view open positions.
