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Consumer Services Analytics Summer Internship
About American Express American Express is a financial services company known for its credit cards, offering rewards, travel benefits, and premium services to cardholders. Established in 1850, it's widely recognized globally. Your role Business Unit/Role-Specific Info US Consumer Services • This team is responsible for American Express’ suite of consumer products, services, and experiences in the U.S., including their premium, cobrand, cash back, and lending portfolios, innovative banking services and products, Membership Rewards, Global Travel and Lifestyle Services, the Centurion Lounge network, their Global Dining and Resy businesses, and best-in-class marketing programs. • The team’s strategy is to build a strong premium Card business differentiated by Membership, which is brought to life by connecting their Card Members to what they love. Broadly the role may entail some of the below-listed responsibilities • Leverage sophisticated data sources to extract relevant data. Conduct strategic analyses to inform business decisions and practical recommendations. • Communicate analytics-based insights to partners. • Develop and automate reports/dashboards to inform partners and senior leaders. • Experience manipulating and extracting business/customer insights from large and complex datasets. Training & development At Amex, they prioritize employee growth. Engage in tailored training programs, skill-building workshops, and continuous learning opportunities, fostering personal and professional development for a fulfilling career journey. Salary & benefits The role offers compensation ranging from $38.45 to $87.00, along with a sign-on bonus, resulting in an annual salary potential of $81,000 to $183,000. They back their colleagues and their loved ones with benefits and programs that support their holistic well-being. That means they prioritize their physical, financial, and mental health through each stage of life. Benefits include • Competitive base salaries. • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex. • Free access to global on-site wellness centres staffed with nurses and doctors (depending on location). • Free and confidential counselling support through their Healthy Minds program. • Career development and training opportunities. Career progression American Express backs its employees by providing innovative learning experiences that enable them to build new skills, reach their career goals, and develop as leaders at all levels through its Leadership Academy. This internship often paves the way for continued growth as a full-time analyst within the company's dynamic commercial operations. Work-life balance At American Express, they empower colleagues to excel both professionally and personally through Amex Flex, their adaptable working model. This ensures a balanced approach, offering on-site, hybrid, or virtual options based on roles and business requirements, all while cherishing their distinctive in-person culture. Culture & vibe At American Express, diversity and inclusion drive their culture of creativity and innovation, empowering all employees to be authentic, embrace differences, and contribute to a continuously evolving world. About you What you’ll bring to this role Skills/Experience • Passion for improving end-to-end customer experience, innovation and customer-first thinking. • Strong curiosity about digital space and ability to collaborate with technology and product partners. • An ambitious thinker who’s organised has phenomenal attention to detail and can multi-task while still taking into account the big picture. • Strong analytical and decision-making skills – must have the ability to compile, analyze, research, and link complex issues. • Demonstrated ability to work optimally and collaboratively in high-pressure situations and balance multiple priority assignments simultaneously – must be a self-starter. • Excellent written and verbal skills, with the ability to effectively communicate at all levels. • Willingness to learn and master new systems. • Knowledge of MS Office applications is required. • Strong programming skills are required (SQL, SAS, R, PYTHON, HIVE, etc.) Requirements/Qualifications • Currently enrolled in a full-time bachelor’s degree program. • Students must have a graduation date between December 2024 and June 2025. How to apply To apply for this position, just click on the "Apply on employer site" button below, which navigates you to the careers page where the application can be submitted directly. Sources The following sources were used in researching this page • aexp.eightfold.ai/careers • americanexpress.com Apply tot his job Apply To this Job
