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[Remote] Manager, Casualty Claims - Accident Benefits
Note: The job is a remote job and is open to candidates in USA. Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The role of Manager, Casualty Claims - Accident Benefits involves managing a team of Claim Advisors, ensuring operational leadership, and driving performance to meet financial and customer experience objectives.
Responsibilities
- Provides operational leadership and direction to a capable team of Claim Advisors, Accident Benefits and ensures their cooperation to successfully meet both Allstate Canada Group and the Claim Department performance requirements
- Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Building plans to capitalize on the opportunities and reduce adverse risks
- Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities
- Recommend, implement, and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on the strategy
- Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologies
- Collaboration with the Departments Claim Managers to drive and deliver on departmental objectives
- Ensure performance and development plans are in place for all direct report employees
- Provide ongoing direction to the team to achieve targets
- Participate in Talent Pool Assessments
Skills
- Minimum 3-4 years of Casualty Claim experience in Accident Benefits
- Strong people leadership/management experience required
- Advanced MS Office knowledge, especially in Excel
- Advanced knowledge of business technology systems
- Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
- Enrolled in, or completion of, CIP designation
- Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management
- Working knowledge of Tableau would be considered an asset
Benefits
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Company Overview
