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Logistics Assistant (Customer Service) G5
<h3>Logistics Assistant (Customer Service) G5</h3> <p><i>WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.</i></p> <p><b>ABOUT WFP</b></p> <p>The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.</p> <p>At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.</p> <p>To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.</p> <p><b>WHY JOIN WFP?</b></p> <ul> <li>WFP is a 2020 Nobel Peace Prize Laureate.</li> <li>WFP offers a highly inclusive, diverse, and multicultural working environment.</li> <li>WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.</li> <li>A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.</li> <li>We offer an attractive compensation package (please refer to the <b>Terms and Conditions </b>section of this vacancy announcement).</li> </ul> <p><b>Organisational Context</b></p> <p>Global hunger has reached alarming levels in recent years, and WFP, the Nobel Peace Prize winner in 2020, remains dedicated and committed to addressing this global food crisis. The United Nations Humanitarian Response Depot (UNHRD) is a network of strategically located hubs established to support humanitarian organizations and the broader international community in responding to emergencies and crises. UNHRD provides essential services such as storage, easy access to critical supplies, and technical assistance. As a team member of the UNHRD hub based in Dubai, you will ensure that all service requests, including logistics operations, are coordinated in line with the customer requests and ensure excellent customer service.</p> <p><b>The vacancy is for G5-level position for a single post, as well as establishing a roster for future needs</b></p> <p><b>JOB TITLE: </b>Logistics Assistant (Customer Service) G5</p> <p><b>JOB CONTRACT/GRADE: </b>G5 Fixed-Term Staff<b> </b><br /> <b>JOB LOCATION: </b>Dubai, UAE<br /> <b>REPORTING TO: </b>Head of Customer Service/Operations</p> <p><b> </b></p> <p><b>TECHNICALLY REPORTING TO: </b>Logistics Associate (Customer Service) G6</p> <p><b>This position is open for UAE nationals and/or those holding a valid UAE residency visa.</b></p> <p><b>Key Responsibilities:</b></p> <p>1. Coordinate requests throughout the supply chain process and ensure timely delivery of commodities and supplies to authorized partners and destinations. Maintain effective communication with relevant stakeholders to ensure smooth and efficient operations. Proactively identify, resolve, and/or provide recommendations on specialized queries/requests with a client-focused mindset.</p> <p>2. Provide support to logistics operations and activities, ensuring the effective predisposition and delivery of emergency items to meet the customer’s requirements. Contribute to the effective delivery of humanitarian assistance and logistics support in the UNHRD Hub.</p> <p>3. Support with predictive analyses to anticipate requests of the different partners based on the evolving humanitarian needs. Ensure UNHRD has sufficient predisposed emergency kits/items to meet anticipated customers’ request.</p> <p>4. Support in monitoring inventory management processes and track trends to ensure accurate stock records. Coordinate the maintenance of records and databases.</p> <p>5. Work closely with the other hub team members to ensure customers’ request and expected timelines can be met. Collaborate with warehouse staff to optimize effective operational planning, storage and handling processes.</p> <p>6. Ensure coordination and alignment with the Hub teams, manage accounts, and maintain customer satisfaction, ensuring accurate and timely information sharing.</p> <p>7. Excellent in analytical skills, can identify and define problems, extract crucial information from data & provide comprehensive recommendations and/or develop workable solutions to problems in complex situations.</p> <p>8. Identify evolving client needs, support in recommending changes for process improvement in customer service. Continuously seek opportunities and actively contribute to efforts to enhance customer service procedures and tools through increased digitalization.</p> <p><b>Education:</b> Completion of secondary school education. Additional training in logistics, supply chain management, or related field is desirable.</p> <p><b>Experience: </b>At least 5 years of experience in logistics and supply chain management. Experience in an international organization is an asset.<br /> <b>Language: </b>Fluency in English and local language is required. Knowledge of another UN language is an advantage.</p> <p><b>Knowledge and Skills:</b></p> <p>Proficiency in logistics software, SAP, excel, words and power point</p> <p>· Strong organizational skills, and excellent customer service skills.</p> <p>· Accurate, attentive to detail and thorough in managing logistics and customer service information to deliver as one of common goals.</p> <p>· Able to manage work commitments during emergency response</p> <p>· Focused on meeting the needs of clients and providing high-quality services.</p> <p>Uses initiative and sound judgment to address and resolve issues.</p> <p>· Collaborates effectively and respectfully with colleagues of the same and different units from diverse background/nationality/ages and belief to achieve organizational goals.</p> <p><b>Competitive UN Salary Scale:</b> Benefit from a rewarding salary structure, providing financial stability.<br /> <b>Generous Leave Entitlements: </b></p> <p>· Annual Leave: Earn 2.5 days per month, allowing you ample time to recharge and pursue personal interests.</p> <p>· Paid Sick Leave, Parental Leave, Family Leave ensuring you can take the necessary time to recover and take care of your family without financial worry.</p> <p><b>Comprehensive Medical Insurance: </b>Access quality healthcare coverage for yourself and recognized dependents, promoting health and wellbeing.</p> <p><b>Professional Development:</b> Engage in continuous learning and career advancement opportunities within the UN framework, enhancing your skills and expertise.</p> <p><b>Work-Life Balance: </b>Benefit from a supportive environment allowing you to maintain a healthy balance between work and personal life.</p> <p><b>Global Impact:</b> Contribute to meaningful humanitarian work that makes a difference worldwide, providing a profound sense of purpose and fulfillment.</p> <p><b>Diverse and Inclusive Workplace:</b> Join a multicultural team that values diversity, inclusivity, and collaboration, fostering a supportive professional environment.</p> <p><b>Networking Opportunities: </b>Build connections with professionals and organizations globally, expanding your professional network and influence.<br /> <b>WFP LEADERSHIP FRAMEWORK</b></p> <p><b> </b></p> <p>WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.</p> <p><b>Click here to access WFP Leadership Framework</b></p> <p><b>REASONABLE ACCOMMODATION</b></p> <p><b> </b></p> <p>WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org</p> <p><b>NO FEE DISCLAIMER</b></p> <p><b> </b></p> <p>The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.</p> <p><b>REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION</b></p> <ul> <li>We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).</li> <li>Once your profile is completed, please apply, and submit your application.</li> <li>Please make sure you upload your professional CV in the English language</li> <li>Kindly note the only documents you will need to submit at this time are your CV and Cover Letter</li> <li>Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time</li> <li>Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application</li> <li>Only shortlisted candidates will be notified</li> </ul> <p><i>All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.</i></p> <p><i>No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.</i></p>
