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Genesys Cloud Engineer | Omnichannel Cc Specialist
Description
Upgrade, Inc. is seeking a Genesys Engineer to design and optimize omnichannel contact center solutions on the Genesys Cloud platform. You will partner with Operations, Business, and Technology to gather requirements and deliver scalable CX enhancements. The role supports day-to-day operations and on-call changes, with a hybrid schedule (Phoenix area) and remote options within the Pacific Time Zone. The ideal candidate has hands-on Genesys Cloud experience, strong problem-solving skills, and the#J-18808-Ljbffr
