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Director North America Surface Transportation Commercial Center
C.H. Robinson is currently seeking a Director North America Surface Transportation who will be accountable for the overall performance of the Chicago Central commercial center. As the Director, you will lead a team of approximately 200+ employees through a leadership structure that includes 6+ direct reports, while overseeing a multimillion-dollar portfolio of customer relationships. In this critical leadership role, you will own the center P&L, direct and coach the leadership team, and have a responsibility for translating enterprise priorities into measurable business results. You will ensure strong customer engagement, effective use of enterprise tools and capabilities, and a high-performing office environment. Responsibilities: Lead the overall performance of the center, owning P&L results including revenue, margin, productivity, forecasting, and expense management while driving business outcomes through disciplined operating plans and performance management Drive exceptional customer outcomes by ensuring strong customer relationships, overseeing strategic issue resolution, leveraging customer performance data, and holding leaders accountable for service quality, retention, and execution excellence Establish and reinforce effective operating rhythms, governance, performance metrics, and accountability frameworks that create clarity around priorities, decision-making, resource allocation, and execution across the center Lead day-to-day operations by aligning resources, removing barriers to execution, improving workflows, and ensuring teams consistently deliver against business and customer expectation. Champion adoption and effective use of enterprise technology, AI-enabled tools, and standard capabilities to improve customer, operational, and financial performance while driving continuous knowledge sharing across teams Develop and lead a high-performing leadership team by setting clear expectations, building organizational capability, strengthening talent pipelines, and fostering a culture of accountability, collaboration, and continuous improvement Serve as the senior leader for the center, partnering with enterprise stakeholders across operations, finance, HR, technology, and shared services to align business priorities, strengthen culture, and drive consistent execution Required Qualifications: Bachelor’s degree from an accredited college or university Minimum 8 years of leadership experience in transportation, logistics, supply chain, commercial operations, or a related business field Minimum 4 years of direct people leadership experience, including hiring, coaching, performance management, and talent development Proven experience leading business operations with accountability for financial, customer, operational, or productivity outcomes Ability to travel domestically up to 20% Preferred Qualifications: Strong analytical and business acumen with experience using performance metrics and data to drive decisions and result Experience leading through cross-functional partnerships, matrixed organizations, or shared services environments Demonstrated success leading change initiatives, implementing new processes, tools, or operating model Strong transportation, logistics, customer, and market expertise Ability to influence senior leaders, resolve complex business challenges, and align diverse stakeholders around priorities Excellent executive communication and presentation skill Values a diverse and inclusive work environment We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. Compensation Range $206,100.00 - $358,900.00 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE\Disabled\Veteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Three medical plans which include Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities Learn more about our benefit offerings on our BENEFITS & WELLBEING page Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.
