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Desktop Support Analyst - ITS1
**Working Title: Desktop Support Analyst**
**Job Class: Information Technology Specialist 1**
**Agency: Minnesota IT Services**
+ **Job ID** : 91586
+ **Location** : St. Paul
+ **Telework Eligible** : No
+ **Full/Part Time** : Full-Time
+ **Regular/Temporary** : Limited
+ **Who May Apply** : Open to all qualified job seekers
+ **Date Posted** : 01/24/2026
+ **Closing Date** : 01/30/2026
+ **Hiring Agency/Seniority Unit** : Minnesota IT Services
+ **Division/Unit** : Department of Public Safety/Bureau of Criminal Apprehension
+ **Work Shift/Work Hours** : Day Shift
+ **Days of Work** : Monday - Friday
+ **Travel Required** : Yes **
+ **Salary Range:** $25.54 - $38.34 / hourly; $53,327 - $80,053 / annually
+ **Classified Status** : Unclassified
+ **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE
+ **End Date** : 01/19/2029
+ **FLSA Status** : Nonexempt
+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No
**The work you'll do is more than just a job.**
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Bureau of Criminal Apprehension (BCA) within the Department of Public Safety (DPS). MNIT BCA provides comprehensive IT operations and support services, custom application development, and dedicated business-specific support functions for investigative and specialized law enforcement services. You will support an agency that partners with law enforcement, public safety, and criminal justice agencies to prevent and solve crimes.
As a Desktop Support Analyst, you will provide computer support services for the Bureau of Criminal Apprehension (BCA).
Responsibilities include:
+ System build, deployment, and support.
+ PC, mobile, applications/software support.
+ Responding to questions regarding application functions and problems encountered.
+ Support BCA user software.
+ Provide hardware installation and maintenance.
+ TCP/IP network configuration.
+ Provide basic administration for users within the BCA.
+ Work with other technical staff within DPS and outside vendors.
**This position is temporary and includes full state fringe benefits; it is anticipated to last three (3) years.**
**This position requires an employee to be onsite at 1430 Maryland Ave E, St Paul, Minnesota with the option to telework occasionally.** Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.
**Minimum Qualifications**
**To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available** here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) **:**
Position requires a minimum of one (1) year of IT related experience in providing desktop support.
Experience must include:
+ Personal computer workstations and mobile devices.
+ Server/client applications support.
+ Basic TCP/IP network understanding.
+ Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
+ Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master's degree or a bachelor's degree for one (1) year; and an associate's degree for six (6) months.
**Preferred Qualifications**
+ Enterprise support experience.
+ Comprehensive knowledge of system hardware.
+ Comprehensive understanding of networking wiring.
**Physical Requirements**
Requires regularly moving/lifting devices such as desktops, monitors, laptops, and miscellaneous equipment from multiple locations (desk to desk or from one agency site to another), lifting devices up on to storage shelves above head (40 lbs.) and being able to gain access under desks.
**Additional Requirements**
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
+ SEMA4 Records Check (applies to current and past state employees only)
+ Criminal History Check
+ Reference Check
+ Social Security and Address Verification
+ Education Verification
+ CJIS Background Check
+ Driver's License Record Check
+ Drug screen (BCA & Some DPS positions)
+ Other legally required checks
**Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.**
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
