Data Analyst, Customer Intelligence

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Job Description:

  • Collaborate cross-functionally to deeply understand business questions about our collective customer base and their usage of our product, and design single-source-of-truth reports and dashboards to address them
  • Explore data to uncover insights and opportunities, in particular, understanding the customer journey and customer product feedback, and identifying opportunities for growth/improvement
  • Craft dashboards that meet our internal standards for style, maintainability, and best practices for a high-scale analytics environment.
  • Experiment with GenAI tooling, in partnership with the Data Platform team, to find opportunities to increase speed to insight by enabling end users to engage with data products in a conversational way
  • Partner with Data Engineering & Analytics Engineering to provide requirements for product & customer data creation and model development
  • Influence and contribute to the long-range strategy and goals of the Analytics team
  • Advocate for improvements to data quality, security, and performance across the data lifecycle
  • Serve as a Subject Matter Expert (SME) for data visualization and analysis, providing support to other GitLab analysts through code reviews, pairing, and training to help deliver optimal analyses and reports
  • Support business teams to maximize the value derived from customer and behavioral data.

Requirements:

  • 3-5+ years of experience in an analytics role, with experience analyzing product usage and customer journey/stages for a SaaS product
  • Experience combining data attributes from various systems (i.e., Marketing, Product, ERP, CRM, etc.) to develop a unified view of the customer lifecycle. Our data includes GitLab.com, Salesforce, Zuora, Zendesk, Marketo, NetSuite, Snowplow, and many others
  • Ability to write complex SQL, including multi-table joins, grouping and aggregation, common table expressions, and conditional filters
  • Ability to clearly and concisely communicate complex business logic, technical requirements, and design recommendations through iterative solutions
  • Ability to collaborate with, and build relationships with, a diverse set of stakeholders (Customer Success, Product, Marketing, etc.)
  • Proficiency with a business intelligence tool(s) (we use Tableau)
  • Effective communication and collaboration skills
  • Ability to thrive in a fully remote organization
  • Positive and solution-oriented mindset.

Benefits:

  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental leave
  • Home office support
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