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Customer Team Lead- Kroger
Utz Brands is looking for a strategic, results-driven Kroger Customer Team Lead to help shape the future of snacking with one of our most important retail partners. In this high-impact role, you’ll lead customer strategy across a complex multi-banner business, build trusted partnerships with key Kroger decision makers, and guide a talented sales team to deliver profitable growth across the Utz portfolio.
This is more than an account leadership role—it’s an opportunity to influence strategy, coach and develop a high-performing team, and bring customer, shopper, category, and financial insights together to create winning plans for both Utz and our retail partners.
What You’ll Do
- Lead the customer sales strategy for Kroger’s multi-banner business, aligning customer plans with Utz enterprise priorities, brand goals, and category growth opportunities.
- Build strong, strategic relationships with customer decision makers and bring insight-led selling stories to life through business reviews, negotiations, and joint planning.
- Drive profitable sales, share, distribution, merchandising, promotional, and trade investment results across assigned banners and brands.
- Own customer P&L performance, revenue goals, spending effectiveness, and investment strategies in partnership with Finance and Revenue Growth Management.
- Coach, align, and develop Account Executives and Sr. Key Account Executives to deliver business objectives, strengthen customer execution, and support talent growth.
- Partner cross-functionally with Marketing, Shopper Marketing, Sales Operations, Category Insights, Finance, Supply Chain, R&D, Manufacturing, and Logistics to deliver customer solutions.
- Monitor marketplace trends, competitive activity, promotional performance, and customer opportunities to keep plans agile and growth-focused.
- 7+ years of progressive sales experience in consumer packaged goods, including direct customer account responsibility with complex or multi-banner retail customers.
- Experience leading, coaching, or influencing customer sales teams, with the ability to align people around shared goals and deliver results through others.
- Strong business acumen with experience managing customer P&Ls, trade spend, revenue goals, promotional strategy, and investment effectiveness.
- Proficiency using syndicated data, shopper insights, customer scorecards, and financial measures to build selling stories and customer strategies.
- Excellent communication, negotiation, analytical, problem-solving, relationship-building, and cross-functional collaboration skills.
- Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook; experience with IRI/Nielsen or similar customer/category tools preferred.
- Bachelor’s degree in Business or a related field preferred; valid driver’s license and ability to travel up to 50% within the U.S. required.
- Easy Application (5 mins): Introduce yourself and answer a few key questions to get started.
- Engaging Chat Interview (20-25 mins): Share your experience in an online chat and highlight how your values align with ours.
- Live Interview: Selected candidates will meet with the hiring team to explore alignment with the role, team, and Utz culture.
