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Technician Supervisor
- Supervise and coordinate the maintenance, repair, and calibration of fitness equipment to ensure member safety and optimal functionality.
- Lead a team of technicians, providing direction, guidance, and support to ensure a high standard of technical service.
- Foster a positive team culture through effective communication and collaboration.
- Conduct training for technical staff and new hires on equipment usage, repairs, troubleshooting procedures, and safety protocols.
- Stay current on technological advancements and provide ongoing education to the team.
- Maintain accurate records of equipment maintenance, repairs, and technical issues.
- Generate regular reports on equipment status, technical performance, and team productivity using established KPI’s.
- Implement and enforce quality assurance processes to ensure all technical aspects meet or exceed industry standards.
- Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
- Collaborate with the management team to manage the department budget effectively.
- Identify cost-saving opportunities without compromising the quality and safety of technical operations.
- Coordinate and manage third-party vendors to ensure timely, cost-effective service delivery.
- Implement technical solutions to enhance the overall member experience within the facility.
- Utilize member feedback and insights to improve services. Compliance and Safety:
- 5 years’ experience in scheduling and dispatch environment
- Professional and effective communicator in person, on the phone, through text, and email, with strong written and communication skills.
- Computer literacy is a must. Microsoft Office Suite
- Excellent analytical, problem-solving, and decision-making skills.
- Proven ability to address and solve problems in a creative, innovative, and timely manner.
- Strong financial acumen with an ability to understand budgets, invoicing, projecting spend/savings, statistics and return on investment
- Able to stand, walk, bend, squat, and occasionally lift to 50 pounds and subject to a variety of physical conditions in the club environment
- Conduct routine field visits to ensure work quality, provide coaching, and verify equipment conditions firsthand.
- Perform other related duties as assigned to support the success of the Technical Services team and the overall goals of UFP.
- Competitive Salary
- Flexible schedule
- Comprehensive healthcare benefits
- 401(k) plan with 6% company match
- Long-term disability coverage
- Basic life insurance
- Black Card Membership for you plus 2 classic memberships for friends and family members
