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Call Center Nurse RN – Remote
2367886 Explore opportunities with Home Office, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As a Triage Nurse, you'll be an integral part of the interdisciplinary team and as such is responsible for the excellent delivery of care through triage calls after hours and on holidays. Must be available to work weekends. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:
- Receive calls from patients and/or family members and respond appropriately and assess problems focusing on the delivery of high quality, patient-focused, compassionate care
- Assess patient status and intervene as indicated by the patient's condition and established protocols
- Timely and accurate documentation of calls received within the electronic medical records system including the processing of workflow associated with the clinical record
- Knowledge of basic triage protocols and best practices to guide and address the needs of patients in a crisis situation
- Coordinating with the agency on-call nurses to deliver high quality nursing care and schedule nursing assessments as required in a timely manner to meet the needs of the patients and families
- Ensure appropriate education regarding all updates/processes in the electronic medical record, relative state and federal regulations, documentation processes and needs, etc. by attending mandatory educational offerings and in-services
- Facilitates orientation of new personnel as assigned
- Exhibits exemplary and timely communication skills when assessing or educating patients/caregivers, performing telephone triage, or collaborating with fellow healthcare professionals
- Serves as a consistent example of dedication to patient advocacy, customer service, integrity, and superlative nursing practice
- Current, unrestrictive Registered Nurse licensed in all states of practice
- Registered Nurse Compact licensure
- 2+ years RN experience
- 1+ years of direct patient care in a hospice, home health, or oncology setting
- Ability to work flexible hours and independently
