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B2B Customer Service Representative
Job Title: Customer Service Representative (B2B Experience Required)
Location: SW Chicago, near Pulaski & 47th
We are currently seeking a highly skilled Customer Service Representative with B2B or Account Management experience to join the team of our prestigious client. If you have a passion for customer service and the ability to manage business relationships effectively, this is a fantastic opportunity to take your career to the next level.
Key Responsibilities:
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Serve as the primary point of contact for business clients, handling inquiries, issues, and requests efficiently and professionally.
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Build and maintain strong, long-term relationships with clients, ensuring satisfaction and loyalty.
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Manage day-to-day communication with clients, providing updates on orders, shipments, and any issues that arise.
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Collaborate with internal departments (sales, logistics, etc.) to resolve customer issues and ensure timely delivery of products/services.
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Process orders, returns, and service requests while maintaining accurate records in CRM systems.
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Address complex customer service challenges and work proactively to find solutions that meet client needs.
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Work closely with the account management team to ensure smooth operations and exceed client expectations.
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Identify opportunities for process improvements to enhance the customer experience and optimize service delivery.
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Meet or exceed individual performance and service-level goals.
Requirements:
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Minimum of 3 years of experience in customer service, with a strong emphasis on B2B or Account Management.
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Demonstrated ability to manage and nurture business relationships in a professional manner.
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Exceptional verbal and written communication skills.
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Strong organizational and time management skills with the ability to handle multiple priorities.
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Proficiency in CRM software (Salesforce, HubSpot, etc.) and Microsoft Office Suite.
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Strong problem-solving abilities and the ability to remain calm under pressure.
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A proactive, client-first attitude with a focus on long-term business relationships.
Preferred Qualifications:
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Familiarity with order management systems or customer service platforms.
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Bilingual candidates are a plus.
Why Join Us?
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Competitive salary and benefits package.
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Professional development opportunities in a collaborative, team-driven environment.
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A dynamic work culture with room for career advancement.
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Work with an established company that values innovation, customer satisfaction, and employee growth.
How to Apply:
If you meet the qualifications and are ready to take the next step in your career, please submit your resume detailing your relevant B2B or Account Management experience to jobs.oaklawnil@expresspros.com with the Subject B2B Customer Service
