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Best Buy Business - Vertical Service Project Management
What you'll do
- Manage and resolve site challenges, including site readiness delays, damaged products, and change orders
- In-the-moment agent support (scheduling, call support, filling out paperwork, site survey, technical)
- In-the-moment cross-functional partner support (DAT, IT, franchisees, corp)
- Single point of contact for scheduling and product
- SME on local laws and regulations, permitting requirements
- Ensures appropriate licensing criteria met
- Ensures agents have required tools
- Orders project product and applicable consumables on-time and ensures arrival
- Accountable to core part returns through agent validation
- Rescheduling agents when site is not ready, and rescheduling the job
- Coordinate and schedule orders in system of record
- Manage deployment schedule
- Management of overlapping SLAs related to triage of issues
Basic qualifications
- H.S. diploma or equivalent
- 4+ years' Services, Merchant, Retail or related experience
- 3+ years management or leadership experience (e.g., leading a team or project)
- 3+ years' project management experience
- Strong communication skills (written, verbal, presentation and facilitation)
Preferred qualifications
- 5+ years' progressive Services, Merchant, Retail or related experience
- 3+ years' retail management experience preferred
- 3+ years' financial management experience
- Bachelor's degree in liberal arts, business or related field
- Experience in a large global consumer-oriented business in the retail industry and/or multi-channel/multi-brand business
What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Position Type: Full time
