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Virtual Bilingual Patient Coordinator / Sales VA
Virtual Bilingual Patient Coordinator / Sales Virtual Assistant (Remote)Company: Mederna Aesthetic & WellnessLocation: RemoteEmployment Type: Full-TimeAbout MedernaMederna Aesthetic & Wellness is a leading medical aesthetics practice dedicated to providing exceptional patient care, advanced non-surgical treatments, and outstanding customer service. We are looking for a highly motivated, bilingual Virtual Patient Coordinator with strong sales skills to help convert leads into consultations and provide an outstanding patient experience.Key ResponsibilitiesRespond promptly to new patient inquiries via phone, text, email, social media, and CRM.Follow up with prospective patients and convert leads into scheduled consultations.Educate patients about treatments, pricing, financing options, and promotions.Maintain accurate documentation in the CRM and patient management systems.Confirm appointments and reduce cancellations and no-shows.Coordinate patient schedules with providers and the clinical team.Perform outbound follow-up calls to unscheduled leads and existing patients.Assist with patient retention, memberships, and promotional campaigns.Handle administrative tasks and support daily clinic operations remotely.Meet individual and team sales and scheduling goals.Provide exceptional customer service while maintaining patient confidentiality.Required QualificationsFluent in English and Spanish (spoken and written).Minimum 2 years of sales experience (required).Excellent communication, persuasion, and customer service skills.Experience using CRM systems and managing patient or customer communications.Strong organizational skills and attention to detail.Ability to multitask in a fast-paced environment.Reliable high-speed internet, computer, headset, and quiet home office.Professional appearance and attitude during video meetings.Preferred QualificationsExperience working in healthcare, medical offices, or wellness practices.Previous experience as a Virtual Assistant for a U.S. Med Spa, Plastic Surgery, Dermatology, or Cosmetic Practice is highly preferred.Experience with lead conversion, patient coordination, appointment scheduling, and treatment plan presentations.Familiarity with aesthetics or cosmetic procedures is a plus.Compensation & Benefits$6–$10 USD per hour (based on experience).Performance-based bonuses.Professional growth and advancement opportunities.Ongoing training and education.Work with a fast-growing, innovative aesthetic medical practice.Ideal CandidateWe are looking for someone who is energetic, sales-driven, highly organized, and passionate about helping patients achieve their aesthetic goals. The ideal candidate is proactive, thrives in a remote environment, and enjoys exceeding sales and customer service expectations.
