Remote Technical Support Representative – Entry-Level

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About the Company

HP (Hewlett-Packard) is a global technology leader focused on creating innovative solutions that empower people to do great things. We believe in the power of technology to connect, educate, and inspire, and we are committed to sustainability and diversity. Join our team and help us shape the future of computing.

Job Description

Are you a natural problem-solver with a passion for helping others? Do you thrive in a dynamic, supportive environment where you can learn and grow? HP (Hewlett-Packard) is looking for an enthusiastic and dedicated Entry-Level Remote Technical Support Representative to join our world-class team. This is a 100% remote position, offering the flexibility to work from your home office anywhere in the Bristol, England area, while still being an integral part of our global organization.

Key Responsibilities

  • Provide first-line technical support to customers via phone, email, and chat, addressing a wide range of hardware, software, and system-related issues.
  • Diagnose and resolve technical problems efficiently, guiding customers through troubleshooting steps with clear and concise instructions.
  • Document all customer interactions, technical details, and resolution steps accurately in our CRM system.
  • Escalate complex or unresolved issues to higher-level support teams when necessary, ensuring a smooth hand-off.
  • Maintain a high level of customer satisfaction through professional, empathetic, and effective communication.
  • Stay up-to-date with product knowledge, service procedures, and technical best practices through ongoing training.

Required Skills

  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and a methodical approach to troubleshooting.
  • Basic computer literacy and familiarity with common operating systems (Windows, macOS).
  • A customer-centric mindset with a genuine desire to assist and resolve issues.
  • Ability to work independently and manage time effectively in a remote work environment.
  • Patience, empathy, and a positive attitude.

Preferred Qualifications

  • Previous experience in a customer service or support role (e.g., retail, call center).
  • Familiarity with helpdesk or ticketing systems.
  • A basic understanding of networking concepts (e.g., Wi-Fi, Ethernet).
  • Technical certifications such as CompTIA A+ or similar are a plus, but not required for this entry-level role.

Perks & Benefits

  • Competitive annual salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance for you and your family.
  • Flexible 100% remote work model, allowing you to maintain a healthy work-life balance.
  • Generous paid time off, including holidays and sick leave.
  • Access to extensive professional development and training resources to advance your career in IT.
  • Employee assistance program and wellness initiatives.
  • Employee discounts on HP products.
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