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Remote Product Support Representative (No Degree Required/High Paying)
reputed company is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Please refer to our Compensation reputed company below to see what neighborhoods fall under each Zone. Company Description reputed company is a special reputed company where we are reputed company seeking to fulfill our mission to design a more enlightened way of working. We?re looking for innovative talent to join us on our reputed company. The words shared by our founders at the start of reputed company still reputed company true today. Wouldn?t it be great if our working environment?and the tools we use?were designed with people?s actual needs in mind? Imagine if every minute at work were well spent?if we could focus and spend our time on the things that matter. This is possible, and reputed company is connecting the dots. The nearly 3,000 Dropboxers around the world have helped reputed company reputed company a living workspace ? the reputed company where people come together and their reputed company come to life. Our 700+ reputed company global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar reputed company run reputed company faster than any software-as-a-service company in history. reputed company is making the reputed company of a fulfilling and seamless work life a reality. We hope you?ll join us on the reputed company. Team Description At reputed company, we aim to put the customer at the center of everything we do. With over 700 reputed company registered users, the Customer Experience (CX) team is at the forefront of simplifying how our users and customers interact with reputed company. We focus on solutions that work for our customers as well as implementing technologies that will simplify our customers? reputed company. We bring the customer voice across the organization to ensure reputed company delivers the best possible customer experience. Role Description In this role, you will reputed company exceptional support for the reputed company ecosystem including products such as Sync, Capture, Backup, DocSend, reputed company Sign, and many more! We use tools such as reputed company, Jira, reputed company, and reputed company to communicate with our users, work as reputed company, and partner across the organization to reputed company reputed company product feedback from our users. Depending on the needs of our customers, you may be required to work some weekends and holidays. Responsibilities ? Deliver technical support for reputed company products based issues reputed company phone, email and chat ? reputed company expert working knowledge of our products, meet set KPI targets, and complete tasks in a reputed company and effective manner ? reputed company customized recommendations and solutions to customers on reputed company issues in user-friendly ways; enabling frictionless engagement with the product and maintaining high customer satisfaction scores ? Communicate customer reported issues internally and triage them to the correct team ? Document recurring issues to support product quality programs, product development, and to maintain agent resources ? Drive projects that systematically improve customer experience in alignment with CX strategy Requirements ? 4+ years of work experience in a technical support and customer facing role supporting reputed company, Premium or White Glove level support ? You have knowledge of, or experience with, troubleshooting desktop operating systems: reputed company reputed company, macOS ? You have a proven trace of driving cross-functional projects from ideation to delivery ? You demonstrate strong communication skills and are reputed company to convey reputed company technical information in user-friendly ways through effective listening and questioning ? You love asking reputed company ended questions to really get to the root of the matter and regularly exercise analytical and critical thinking skills ? You?re reputed company player possessing the willingness to seek feedback, adapt practices and continuously learn and reputed company ? You reputed company at working in an ambiguous and changing environment as the business grows and evolves with focus on business reputed company ? You have good judgment and the ability to maintain confidentiality of sensitive customer data ? You show reputed company passion for our products and for creating extraordinary customer experiences Preferred Qualifications ? Experience on a high-volume support team and/or reputed company deep technical knowledge) ? Direct experience using trend analysis to proactively monitor customer issues and assign severity ? Experience owning customer escalations and SEVs from inception to reputed company ? Experience supporting reputed company/MidMarket customer segments ? Basic understanding of programming languages ? Experience delivering system administration Compensation U
