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SPS Associate, SPS
<strong><strong>DESCRIPTION<br><br></strong></strong>Designation: Selling Partner (SP) Support Associate, SPS<br><br><strong>Description<br><br></strong>The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.<br><br><strong>Key Responsibilities:<br><br></strong><ul><li> Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.</li><li> Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills</li><li> Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.</li><li> Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively</li><li> Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions.</li><li> Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals,</li><li> Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service</li><li> Actively seeks solutions through logical reasoning and data interpretation independently.</li><li> Fosters a positive and cooperative team environment.</li><li> Demonstrates Enthusiasm for learning and commitment to continuous improvement<br><br></li></ul>Key job responsibilities<br><br>Basic Qualification<br><br><ul><li> Graduate</li><li> Fluent in English language1 (basis requirement) with written and verbal communication skills</li><li> Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)</li><li> Typing skills of 30 words per minute with an accuracy of 93%<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> 1+ year of experience with 6 months+ working in Live Channel B2B/Customer service environment</li><li> Business acumen in areas of e-commerce and retail is advantageous.<br><br></li></ul><strong><strong>BASIC QUALIFICATIONS<br><br></strong></strong><ul><li> Speak, write, and read fluently in English</li><li> Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br><br></li></ul><strong><strong>PREFERRED QUALIFICATIONS<br><br></strong></strong><ul><li> Work rotating shift schedules and variable days off</li><li> Should be able to work in rotational and shift, should be a graduate<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - ADCI - Maharashtra - D80<br><br>Job ID: A10473606
