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Services Technical Consultant
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. About the Opportunity The Technical Services team guides clients through the lifecycle of delivering third-party flat file integrations as part of an overall Dayforce HCM implementation. This team helps clients achieve a successful go-live experience by coordinating internal and external stakeholders to complete activities that enable the transmission of business-critical data such as benefits enrollment, COBRA, payroll contributions, and HR demographic information to third-party vendors. As a Technical Services Consultant, you will be part of a business segment team supporting client implementation projects across North America. You will collaborate with subject matter experts and leverage the broader team’s expertise while working in a supportive and highly collaborative environment. We are seeking experienced consultants who can confidently manage multiple files and implementation projects simultaneously while maintaining a proactive, customer-focused approach. What You’ll Get to Do Provide consulting services to clients throughout the implementation lifecycle. Translate client business requirements into flat file integration requirements. Partner with offshore teams to review mapping documents and support file development activities. Coordinate internal stakeholders including Project Managers, Project Sponsors, Service Consultants, and Mappers to achieve implementation deliverables. Manage external stakeholders including clients and third-party vendors. Identify, assess, and communicate project risks proactively. Analyze export files, investigate issues, and determine appropriate resolution paths. Manage the end-to-end delivery of export file integrations. Support clients in achieving successful and timely go-live outcomes. Skills and Experience We Value Bachelor’s degree or equivalent experience. 5+ years of experience in Human Capital Management consulting. Strong client relationship management skills. Ability to manage multiple projects and clients simultaneously while balancing priorities. Excellent organizational, communication, collaboration, and consulting skills. Ability to lead and facilitate client workshops and working sessions. Ability to explain technical concepts in clear, business-focused language. Understanding of common Human Capital Management (HCM) business practices. What Would Make You Stand Out Exposure to project management methodologies and practices. Experience working with SaaS or cloud-based software environments, including HRIS systems. Working knowledge of payroll contribution, benefits eligibility, and HR data files. Ability to interpret vendor technical specifications and analyze vendor feedback. Experience supporting complex integrations in enterprise software implementations. What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce employees and their families are eligible to participate in the following benefits programs medical, dental, vison, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here https//www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process #LI-Remote Apply To This Job
