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Remote Medical Assistant – Telemedicine Programs
Job Title: Remote Medical Assistant – Telemedicine Programs
Location: Remote (U.S. Based)
Position Type: Full-Time/Part-Time
Reports To: Clinical Program Manager
About Newave Care
Newave Care is a tech-enabled healthcare provider focused on delivering preventive care and chronic disease management to Medicare patients. We support patients in skilled nursing facilities and at home through telehealth services such as Annual Wellness Visits (AWV), Initial Preventive Physical Exams (IPV), Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Behavioral Health Integration (BHI).
Position Summary
We are hiring a Remote Medical Assistant to support physicians and nurse practitioners in delivering virtual preventive and chronic care services. This role is responsible for preparing patients and documentation ahead of virtual visits, assisting in ongoing care coordination, and ensuring proper program enrollment and follow-up.
Responsibilities
Pull and review patient information from the EMR (PCC)
Prepare and organize required documentation for Chronic Care Management and other programs
Assist and document telephonic or video-based screenings
Assist with verbal and written consent collection for programs like CCM, RPM, RTM, and BHI
Communicate with family members or legal guardians for patients with low BIMS scores or POAs
Coordinate with the clinical team to support care plan follow-up
Enter and update documentation in the EMR accurately and in a timely manner
Support physicians during telemedicine visits as needed
Requirements
Certified Medical Assistant
Experience using PCC EMR or similar systems
Familiarity with CMS programs like CCM, RPM, and BHI
Excellent written and verbal communication skills
Highly organized, detail-oriented, and reliable
Able to work independently in a fully remote setting
Preferred
Experience communicating with families or guardians on behalf of patients
Knowledge of consent workflows for Medicare programs
Spanish-speaking is a plus
What We Offer
Competitive pay
Fully remote position
Paid training and support from clinical leadership
Opportunity to be part of a fast-growing care team focused on quality and compliance