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[Remote] Conversational AI Delivery Manager (English & French OR German)
Note: The job is a remote job and is open to candidates in USA. Foundever is a global leader in the customer experience (CX) industry, and they are seeking a Conversational AI Delivery Manager to oversee the delivery of Conversational AI projects. This role involves managing project timelines, resources, and cross-functional teams while ensuring alignment with quality standards and strategic goals.
Responsibilities
- Supervise and monitor all stages of the project from setup to maintenance, ensuring progress, quality standards, technical requirements, and resolving issues
- Follow the project setup plan, defining clear objectives and strategies
- Assign tasks and responsibilities for Conversational Designers and Conversational AI Engineers
- Identify and mitigate project risks, developing contingency strategies
- Engage and regularly communicate with relevant project stakeholders
- Owns the project roadmap, ensuring long-term planning with clear prioritization based on strategic goals, business impact, and automation targets
- Collect and document customer requirements
- Maintain effective communication with the client to ensure business needs are met
- Ensure that the project is delivered on time and within client-approved constraints
- Client-facing meetings such, weekly check-ins, delivery presentations, and retrospectives, capturing and tracking decisions and next steps
- Ensure compliance with internal processes and client SLAs, including documented handoffs, approval flows, and QA checkpoints
- Consolidate and translate client feedback into actionable items for the team, maintaining clarity and consistency
- Present status, tracking project performance and KPIs, delivery health, and future optimization paths
- Support backlog prioritization, helping the team define what gets tackled in each sprint
- Ensure project visibility and stakeholder alignment through reporting, dashboards, and regular updates
Skills
- 5+ years experience in Conversational AI Delivery experience
- Fluent in written and spoken English AND French OR German (C1 level minimum)
- Familiarity with project management software (e.g., Jira, Smartsheet)
- Knowledge of AI technologies, chatbots, voicebots and conversational interfaces
- Experience in chatbot and voicebot project using Cognigy or LLM tools
- Strong leadership and interpersonal skills
- Excellent communication and presentation skills
- Proficiency in project management tools and methodologies (e.g., Agile, Scrum)
- Experience with client-facing roles
- Ability to work under pressure and meet tight deadlines
- Strong organizational and time management skills
- Proficient in Excel and PowerPoint
- Data-driven mindset
- A proactive attitude, with a passion for learning and keeping up with the latest industry trends
- A collaborative team player who can also work independently with minimal supervision
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