Principal Product Manager, Loyalty Platforms

Define & Own the Product Vision. Drive Cross-Functional Leadership. Align senior stakeholders across Marketing, Finance, Engineering, and Operations on a unified, long-term loyalty product strategy. Lead Scalable Technical Execution. Collaborate with engineering leadership to deliver complex loyalty features with a focus on performance, scalability, and reusability. Champion AI Adoption. Pilot and scale AI tools and processes to automate workflows, accelerate requirements definition, and drive measurable cross-functional impact. Mentor & Develop Talent. Actively coach Senior and Associate Product Managers, fostering a culture of data-informed decision-making and customer obsession. Monitor Industry Trends. Continuously synthesize competitive landscapes, emerging technologies, and customer insights to identify new opportunities and influence long-term strategy. 10+ Years of Product Management Experience. Proven track record managing retail technology, loyalty, and gamification programs at scale in fast-paced environments. AI Proficiency. 2+ years of demonstrated experience using AI tools (Claude, ChatGPT, Copilot) to automate processes, accelerate insight generation, and drive cross-functional pilots. Strategic Leadership. Ability to build and articulate a 3-year product strategy while influencing executive and cross-organizational stakeholders. Deep Technical Acumen. Capable of understanding system architecture, scalability concerns, and fostering build-for-future solutions in partnership with engineering. Data-Driven Mindset. Expertise in defining, owning, and interpreting complex metrics to drive decisions across teams.

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