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Pharmacy Technician, Retail Call Center
Job Description:
- Handles incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries, providing accurate and timely assistance.
- Verifies and validates prescription information adhering to company protocols.
- Documents customer concerns regarding prescriptions with empathy and professionalism.
- Provides guidance to customers regarding prescription refills, medication adherence, potential drug interactions, and general medication information.
- Operates computer systems and software applications to access customer records during interactions.
- Communicates with healthcare professionals and pharmacies for prescription processes.
- Escalates complex issues to appropriate teams for resolution.
- Monitors, tracks, and analyzes call center performance metrics for continuous improvement.
- Stays updated on industry regulations and medication trends to provide accurate information to customers.
Requirements:
- Working knowledge of problem solving and decision-making skills
- must be a resident and Licensed Pharmacy Technician in specific states including Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, New Mexico, North Carolina, Ohio, Rhode Island, Tennessee, Texas or Vermont
- Candidate must obtain Rhode Island Pharmacy Technician license upon hire
- Certified Patient Care Technician (CPCT) preferred.
- Licensed Pharmacy Technician in Rhode Island or Massachusetts
- Verifiable high school diploma or equivalent
Benefits:
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- comprehensive benefits package
