Laredo 03 Tortilleria - Overnight Food Services Spec - Part-Time

Responsibilities

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Food Service Specialist, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. You may specialize in a production area, such as a Tortilleria.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?

We are looking for:

  • a
  • high school diploma
  • c
  • ommunication and interpersonal skills; ability to work in a fast-paced environment

    What is the work?
    Customer Service:
  • P
  • roactively provides superior customer service
  • T
  • akes orders from customers by telephone or in person
  • A
  • nswers customer questions regarding products; assists them with selections
  • W
  • orks independently with minimal supervision

    Food Service / Production:
  • A
  • pplies expertise / experience to prepare, package, and merchandise fresh product effectively; focuses on inspecting for quality
  • S
  • lices, packages, labels, rotates, and culls products for poor quality
  • A
  • ssists in technical areas as needed (e.g., more difficult set-up and clean-up; operation of Tortilleria)

    Sales:
  • U
  • ses advanced selling techniques and advanced product knowledge and experience to meet customer needs and build department sales

    Food Safety:
  • C
  • leans and sanitizes display cases
  • O
  • perates and maintains all / more complex equipment properly
  • C
  • omplies with H-E-B food safety and sanitation standards
  • C
  • omplies with department / Store operating procedures

    Additional Department-Specific Responsibilities:
    BAKERY:
  • R
  • ecords production and shrink to aid in production planning
  • A
  • ssists in technical areas as needed (e.g., baking, frying, and decorating)
  • C
  • ulls bakery products for poor quality, expiration dates

    DELI:
  • E
  • nsures service counter Customers are greeted and taken care of in a timely manner
  • M
  • anages Make Ready application (TMR) for e-Commerce orders throughout the day
  • U
  • ses Fresh Production Planner; ensures all inventory processes are complete and product
    is prepared in the quantities called for on the planner
  • P
  • erforms inventory management processes (MSI, PAW) as required
  • A
  • ssists in training other Partners
  • I
  • f applicable, ensures catering orders are prepared and ready in time for Customer pickup
  • C
  • ommunicates product inventory concerns to the Lead or Manager
  • P
  • rovides product demos and product education to Customers
  • E
  • nsures all sanitation and maintenance tasks for Deli slicers are followed

    PREPARED FOODS:
  • S
  • erves / packages products at customer's request
  • E
  • ducates customers on preparation / reheating instructions of prepared foods
  • P
  • repackages condiments (sauces, dressings) for prepared food items
  • C
  • uts, slices, dices, chops, food in preparation for chef

    What is your background?
  • M
  • inimum age 18 (mandatory)
  • H
  • igh school diploma, or equivalent
  • 1
  • + years of experience
  • C
  • ompletion of food safety and sanitation training, and training on equipment operation, cleaning, maintenance

    Do you have what it takes to be a fit as an H-E-B Food Service Specialist?
  • K
  • nowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
  • S
  • trong customer service skills
  • C
  • ommunication and interpersonal skills
  • R
  • eading and writing skills
  • P
  • lanning and organizing skills

    Can you...
  • F
  • unction in a fast-paced, retail environment, in detailed and precise tasks
  • W
  • ork with Customers, staying attentive to their needs
  • P
  • erform the following, based on your Department?

    Bakery:
  • C
  • onstantly reach at waist, grasp
  • F
  • requently stand, walk, reach at shoulder, bend
  • O
  • ccasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
  • O
  • ccasionally be exposed to wet, cold, hot conditions, loud noise
  • D
  • emonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs

    Deli:
  • C
  • onstantly
    reach at waist, grasp
  • F
  • requently stand, walk, stoop
  • O
  • ccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  • O
  • ccasionally be exposed to wet, cold, hot conditions, loud noise
  • D
  • emonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

    While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

    * It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

    08-2021Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: PART_TIME
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