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JFK Airport Customer Service Ambassador – Overnight Shift
About VIP Hospitality LLC
Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.
Airport Customer Service Ambassador – Overnight Shift
Department: Service Operations
Location: Jamaica, NY – JFK International Airport
Company: VIP Hospitality LLC
Position Type: Full-Time and Part-Time Opportunities Available
Starting Pay: $21.25 per hour
Shift: Overnight Shift
Position Summary
The Airport Customer Service Ambassador – Overnight Shift plays an important frontline role in supporting passengers, visitors, airport employees, and stakeholders throughout JFK Terminal 4, with a primary focus on airport checkpoints and international arrivals.
The overnight shift is especially focused on supporting late-night and early-morning airport activity, including passenger wayfinding, queue organization, arrivals support, checkpoint readiness, and general guest assistance during overnight operating hours.
This position is ideal for someone who is dependable, alert, comfortable working overnight hours, and able to maintain a professional and helpful presence when passenger needs may be urgent, delayed, or affected by changing travel conditions.
Customer Service Ambassadors assist with wayfinding, passenger flow, checkpoint support, queue organization, international arrivals assistance, and issue reporting. Ambassadors may also support small team coordination by helping assign tasks, providing feedback, and serving as a point of contact within an assigned area when needed.
Key Responsibilities
- Provide a welcoming, professional, and helpful presence for passengers, visitors, airport employees, and stakeholders.
- Support late-night and early-morning passenger flow throughout JFK Terminal 4, especially at airport checkpoints and international arrivals.
- Offer clear directions and wayfinding assistance to travelers, visitors, and airport personnel.
- Assist with organizing queues, redirecting passenger attention, and helping travelers understand next steps in the airport process.
- Help maintain calm, orderly passenger movement during overnight travel activity.
- Support passengers who may be navigating delays, missed connections, late arrivals, or early departures.
- Guide passengers toward faster or more efficient alternatives when appropriate.
- Monitor assigned areas and report facility, passenger flow, or stakeholder issues to the appropriate team members.
- Communicate clearly with passengers, coworkers, airport partners, and leadership.
- Maintain a calm, courteous, and solutions-focused approach throughout overnight operations.
- Support team members and assigned operational areas as directed by supervisors or management.
- When assigned as a lead or area point of contact, assist with task assignments, team feedback, and area coordination.
Schedule and Shift Availability
This position is for candidates interested in overnight shift opportunities.
VIP Hospitality is currently hiring 2 Customer Service Ambassadors for the Overnight shift.
Available overnight shift schedules may include:
- 8:00 PM – 4:00 AM
- 8:30 PM – 4:30 AM
Both full-time and part-time schedules may be available based on operational needs. Candidates must be comfortable working overnight hours, weekends, and holidays as needed.
Overnight shift team members must be dependable, alert, and prepared to maintain a consistent professional presence throughout the shift.
Overnight shifts and designated holidays may be eligible for differential or premium pay rates.
Compensation and Benefits
Selected applicants will start at a minimum of $21.25 per hour.
Eligible team members may participate in the following benefits:
- Medical, dental, and vision insurance options
- Matching 401(k) plan after 90 days, unless opting out
- Sick time accrual
- Vacation paid time off accrual, based on individual eligibility
- Parking pass eligibility with company coverage of related payments for qualifying team members
- Differential or premium pay for eligible overnight and designated holiday shifts
Qualifications
Required Qualifications
- High school diploma or general equivalency required.
- Must have one of the following:
-
- At least one year of customer service experience at a medium to large hub airport; or
- At least two or more years of customer service experience in another professional setting.
- Strong verbal communication and interpersonal skills.
- Ability to remain professional, calm, and courteous in a high-volume public environment.
- Comfortable standing, walking, and maintaining an active floor presence for extended periods.
- Ability to follow directions, communicate issues, and work effectively as part of a team.
- Must be reliable, punctual, and available to work overnight schedules, including weekends and holidays as needed.
Preferred Qualifications
- Prior overnight, airport, transportation, hospitality, or high-volume customer service experience preferred.
- Bilingual or multilingual communication skills preferred.
- Languages commonly spoken in the region or used in guest and stakeholder interactions are especially helpful, including:
-
- Spanish
- Mandarin
- Cantonese
- Russian
- Haitian Creole
- French Creole
- Other relevant languages
Airport Clearance Requirements
Because this position is located at an international airport, selected candidates must be able to provide documentation proving employment authorization and successfully complete all post-offer requirements.
This includes, but may not be limited to:
- Airport badging and ID clearance requirements
- Background check
- Drug screening
- Any additional airport, company, or stakeholder clearance requirements
Employment is contingent upon successfully completing all required clearances.
Ideal Candidate Profile
The most successful Overnight Shift Customer Service Ambassadors are dependable, alert, patient, and comfortable assisting travelers during late-night and early-morning airport operations. This role is a strong fit for candidates who can stay engaged throughout an overnight shift while continuing to provide a calm, helpful, and professional guest experience.
Ideal candidates are confident communicators who can provide direction, reduce confusion, support passenger flow, and represent VIP Hospitality with professionalism at all times.
Apply Today
If you enjoy helping travelers, creating positive guest experiences, and working in a fast-paced airport environment, we look forward to reviewing your application.
