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[Hiring] Reservations & Guest Services Specialist @Somewhere

July 7, 2026

Role Description

This role exists for two reasons: we recently lost a member of our reservations team, and our guest call volume has grown faster than our current staff can comfortably handle. We're looking for one to two sharp, dependable specialists to become the front line for our guests.

You will be the voice guests hear when they call with questions.
The person who turns an inquiry into a confirmed booking.
The steady hand that keeps reservation details, payments, and correspondence accurate.
This is a high-touch, customer-facing seat in a fast-moving hospitality business.
Strong communication and follow-through directly shape the guest experience and protect our reputation.
You'll work inside our proprietary property management system (modeled closely on Escapia).
Comfort learning and operating in a CRM-style platform is essential.

Qualifications

2+ years in customer service, guest services, reservations, or a phone-based support role.
Excellent spoken and written English with a clear, professional, customer-ready phone presence.
Demonstrated comfort learning and working inside CRM or reservation/booking software.
Strong attention to detail, especially with bookings, payments, and records.
Reliable home-office setup: stable high-speed internet, quiet environment, and a quality headset.
Ability to work full U.S. Central Time business hours, including weekend rotation.

Requirements

Experience in vacation rentals, property management, hospitality, or travel (preferred).
Hands-on experience with a property management system — Escapia experience is a strong plus — or platforms such as Streamline, Track, Guesty, or Hostaway.
Experience handling guest escalations or de-escalating frustrated callers.
Experience processing payments or working with billing/accounts.

Benefits