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Fulfillment Specialist (Remote)
Who We Are
Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.
You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.
About the Role
The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team remotely! We are looking for a self-starter to support our global Operations and Sales teams. This opportunity requires an experienced individual with excellent problem-solving abilities, high attention to detail, and a can-do attitude!
What You'll Do
- Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
- Process incoming orders, validate purchase order contents are accurate, and engage with our warehouses to ensure timely dispatch.
- Process incoming returns from our customers and the warehouse. This includes receiving, categorizing, and initiating the refurbishment process.
- Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions.
- Collaborate with Finance on various returns / orders issues.
- Take on other projects and tasks to help support Verkada operations
- Own the LTL Workflow by independently scheduling freight carriers, managing complex logistics, and mastering essential documentation like BOLs and SLIs.
- Protect daily shipping deadlines by proactively pivoting between tracks on your own to ensure all daily operational deadlines are met.
- Abide by team PTO blackout dates: last 3 days of the month and last 7 calendar days before end of quarter.
What You Bring
- +2 years minimum experience in a call center setting
- +2 years minimum experience in logistics coordination, with a heavy emphasis on domestic LTL/freight scheduling and documentation (BOLs).
- Email handling and order entry experience in high volume environment
- Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required
- Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and the ability to manage time effectively
- Strong attention to detail, comfortable working in a fast-paced startup environment, and a team player with a positive attitude
- Must be able to pass a customer service assessment
- NetSuite and Salesforce experience (not required, but a plus)
- Experience with international shipping and Tax/VAT overrides (not required, but a plus)
- Bachelor's Degree preferred
- Located in MST, CST, or EST timezone
- Proven ability to manage a daily workload with 90% autonomy. You don't just flag problems; you bring potential solutions to the table.
- Ability to maintain baseline speed and accuracy even as task complexity increases.
- Comfort navigating tech stacks (ERP, WMS, or logistics platforms) and investigating digital/physical data discrepancies.
Employee Benefits
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
- Nationwide medical, vision and dental coverage
- Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
- Expanded mental health support
- Paid parental leave policy & fertility benefits
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
- Professional development stipend
- Wellness/fitness benefits
Additional Information
- You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.
