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Customer Experience Agent (Evening Shift)
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Role
Ramp is hiring Customer Experience Agents to be the voice of Ramp for thousands of customers — and direct line of contact when something goes wrong. This is a phone-first role: most of your day will be spent live on the line, solving problems quickly, building trust, and creating memorable experiences for our customers.
We’re a fast-moving, high-energy team that holds ourselves to a high bar: speed, accuracy, and empathy in every interaction. Here, ownership means more than answering calls; it’s about driving customer issues forward until they’re resolved, partnering with product, engineering, and other teams to make sure nothing slips through the cracks.
Ramp is scaling quickly, which means change is constant. We lean into AI, automation, and evolving workflows to keep up the pace and we’re looking for people who are excited to grow alongside that change. The best CX Agents at Ramp combine startup energy with accountability: they move fast, adapt easily, and take pride in holding themselves to measurable results.
If you thrive in dynamic environments, love delivering outstanding customer experiences, and want to work with some of the fastest-growing companies in the U.S., this role is for you.
What You’ll Do
Serve as the first line of support for Ramp Customers primarily over the phone, with additional coverage through email and chat
Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking
Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment
Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams
Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows
Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics
Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale
What You Need
Comfort and confidence on the phone as your primary support channel
Ability to work evenings, weekends, and some holidays
Strong customer focus with empathy under pressure
Excellent verbal and written communication
Ability to quickly learn Ramp’s platform and apply product knowledge
Strong analytical and problem-solving skills
Persistence in driving issues to resolution with internal teams
High reliability and professionalism in live support environments
Comfort working toward performance metrics in a results-driven role
Nice to Haves
Familiarity with AI-powered tools or workflow automation in customer support
Comfort working in a high-growth or startup environment where processes evolve quickly
Experience with Zendesk or other customer support platforms
For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000.
Benefits (for U.S.-based full-time employees)
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100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees
Health and Wellness stipend
In-office perks: lunch, snacks, drinks, and more
Budget for intra-office travel
Relocation support to NYC or SF (as needed)
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice
