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Chat Moderator (Text-Based Online Support Role)
Job Summary
Progressive Technology is seeking detail-oriented and dependable Chat Moderators to join our growing remote support team. This role focuses exclusively on text-based online communication, ensuring a safe, respectful, and engaging environment across digital platforms. As a Chat Moderator, you will monitor conversations, respond to user inquiries, and enforce community guidelines to maintain high standards of online interaction. This is an excellent opportunity for individuals looking for flexible, remote work with no phone-based responsibilities.
Key Responsibilities
Monitor live chat rooms, forums, and messaging platforms to ensure compliance with community standards
Respond to user questions and provide accurate, timely text-based support
Identify, review, and remove inappropriate, abusive, or policy-violating content
Escalate complex issues or violations to senior moderation or support teams
Maintain detailed records of incidents, user interactions, and actions taken
Apply moderation guidelines consistently and fairly across all platforms
Collaborate with team members to improve moderation processes and user experience
Required Skills and Qualifications
Strong written English communication skills with clear grammar and spelling
Ability to remain professional, calm, and objective in all situations
Excellent attention to detail and ability to follow written guidelines
Basic computer literacy and comfort using online platforms and tools
Reliable internet connection and access to a computer or laptop
Ability to work independently with minimal supervision
Experience
Previous experience in chat moderation, customer support, or online community management is an advantage but not mandatory
Entry-level candidates are welcome; full training will be provided
Experience working in remote or virtual environments is a plus
Working Hours
Flexible scheduling with multiple shifts available
Day, evening, and night shifts depending on platform requirements
Part-time and full-time options may be available
Weekend or holiday availability may be required based on operational needs
Knowledge, Skills, and Abilities
Understanding of online community standards and digital etiquette
Ability to assess situations quickly and make sound judgments
Strong time-management and organizational skills
Capacity to handle repetitive tasks while maintaining accuracy
Willingness to learn platform-specific rules and moderation tools
Benefits
Work-from-home opportunity with no commuting required
Flexible working hours to support work-life balance
Competitive compensation based on role and performance
Paid training and ongoing support
Opportunity to gain experience in the fast-growing online services industry
Supportive and inclusive remote work culture
Why Join Progressive Technology
At Progressive Technology, we value professionalism, integrity, and innovation. Joining our team means becoming part of a forward-thinking organization that supports remote work and career growth. We provide the tools, training, and flexibility you need to succeed while contributing to a positive and safe online environment. Whether you are starting your career or looking for a reliable remote role, Progressive Technology offers a stable and rewarding opportunity.
How to Apply
Interested candidates are encouraged to apply by submitting their updated resume along with a brief cover letter highlighting their interest in the Chat Moderator role. Shortlisted applicants will be contacted for an online assessment and interview.
Take the next step in your remote career journey with Progressive Technology today.
