Call Center Representative - Part-Time Temporary (NC, SC, IN, FL Virtual)

<p><b><span style="font-size:11pt">Important Application Submission Information</span></b></p>In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Tuesday, January 6, 2026<p></p><h2>More than a career - a chance to make a difference in people's lives.</h2><p></p><p>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.</p><p></p><div><h2><b><u>POSITION SUMMARY</u></b></h2></div><div><div><div><div><h2></h2><p>More than a job – play an integral part of Duke Energy’s customer success and satisfaction as a call center representative.</p><p></p><p>Consider joining the Duke Energy team, where you’ll find a friendly work environment, and opportunities for growth and development. </p><p></p><p>A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.</p><p></p><p><i><span>Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.</span></i></p><p></p><p></p><h2><b><u><span>WE OFFER</span></u></b></h2><ul><li><p>Participation in a 401k plan</p></li><li><p>Accrued sick and family care leave per pay period</p></li><li><p>Flexible work schedule</p></li><li><p><span>All necessary equipment provided </span></p></li></ul><p></p><h2><b><u><span>PAY AND WORK SCHEDULE:</span></u></b></h2><ul><li><p><b>The pay rate is $17 per hour (non-negotiable)</b></p></li><li><p>This role is virtual, ability to work remotely   </p></li><li><p><b>Flexible Work Schedule</b></p></li><li><p><b>Hours of Operation: Monday-Friday, 7:00 AM – 7:00 PM</b></p></li><li><p>A minimum of 12 hours per week, up to a maximum of 26 hours per week with a minimum 4-hour shift (i.e., 4 consecutive hours) on Mondays required</p></li><li><p>Required 30-day break within 12 months</p></li></ul><p></p><h2><b><u><span>TARGET START DATE:</span></u></b></h2><ul><li><p><b>The target start date for this posting is Monday, 2/23/26. However, later start dates may be considered. A target start date will be determined at the time of offer, however may change based on business needs.</b></p></li></ul><p></p><h2><b><u><span>TRAINING DETAILS:</span></u></b></h2><ul><li><p><b><span>First 6 weeks, Monday-Friday from 8:00 AM to 1:00 PM</span></b></p></li><li><p><span>Required first day onsite attendance at a Duke Energy Call Center location</span></p></li><li><p>During the 6-week training period, there is no allowance for vacation time or absences.</p></li><li><p>Your continued employment will be contingent on successful completion of the training program.</p></li></ul><p></p><h2><b><u><span>RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING</span></u></b></h2><ul><li><p>Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.</p></li><li><p>Building genuine connections with customers and being a great ambassador for the Duke Energy brand.</p></li><li><p>Use professional judgement and escalate customer issues/concerns to management when appropriate.</p></li><li><p>Perform other duties as assigned, including work on special projects.</p></li></ul><p></p><h2><b><u><span>REQUIRED QUALIFICATIONS</span></u></b></h2><ul><li><p>High school diploma or GED completed at time of application submission</p></li></ul><p></p><h2><b><u><span>DESIRED QUALIFICATIONS</span></u></b></h2><ul><li><p>Ability to work a flexible schedule.</p></li><li><p>Some college or college degree.</p></li><li><p>One year call center or customer service experience preferred.</p></li><li><p>Willingness to work in an environment that requires 100% phone-based customer interaction.  </p></li><li><p>Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.</p></li><li><p>Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.</p></li></ul><p></p><h2><b><u><span>WORKING CONDITIONS</span></u></b></h2><ul><li><p>Work will be performed remotely; however, candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility.</p></li><li><p>All new hires are required to have access to reliable high-speed internet and a quiet work environment.</p></li><li><p>Required 30-day break within 12 months.</p></li></ul><p></p><p></p><h2><b><u><span>WHAT TO EXPECT:  STEPS IN DUKE ENERGY’S HIRING PROCESS</span></u></b></h2><ul><li><p><a href="https://www.duke-energy.com/our-company/careers/customer-service" target="_blank" rel="noopener noreferrer">Duke Energy Hiring Process</a></p></li><li><p>Duke Energy Customer Care Assessment – <i>required time sensitive/completion of online test</i></p></li><li><p><i><span>Please note: the assessment includes a video introduction. You will need access to a camera.  Please make sure your camera is working prior to the start of the assessment. </span></i></p></li><li><p><span>If selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.</span></p></li><li><p>Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test. </p></li><li><p>It is the policy of Duke Energy to maintain a drug-free workplace.</p></li></ul></div></div></div></div><p></p><p></p><p style="text-align:inherit"></p><p style="text-align:left"><b><b>Travel Requirements</b></b></p>Not required<p style="text-align:inherit"></p><h3><span>Relocation Assistance Provided (as applicable)</span></h3>No<p style="text-align:inherit"></p><h3><span><span><span><span>Represented/Union Position</span></span></span></span></h3>No<p style="text-align:inherit"></p><h3><span><span><span><span>Visa Sponsored Position</span></span></span></span></h3>No<h3><span><span><span>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</span></span></span></h3><p><a href="https://www.duke-energy.com/legal/privacy" target="_blank" rel="noopener noreferrer">Privacy</a></p><p><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form" target="_blank" rel="noopener noreferrer">Do Not Sell My Personal Information (CA)</a></p><p><a href="https://www.duke-energy.com/legal/terms-of-use" target="_blank" rel="noopener noreferrer">Terms of Use</a></p><p><a href="https://www.duke-energy.com/customer-service/accessibility" target="_blank" rel="noopener noreferrer">Accessibility</a></p>

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